Freshness Guarantee

Our promise to you

At S for Sausage, we take great care to ensure your sausages arrive in good condition and ready to enjoy.

From careful production to considered packing and dispatch, food safety and quality are always front of mind. If something is not right when your order arrives, we want to know and we will help.

When your order arrives

When you receive your delivery, we recommend:

Bringing your box inside as soon as possible
Storing sausages in the fridge if you plan to use them the same day
Placing sausages in the freezer if you are not using them straight away

Please check the product when you open the vacuum pouch.

If something is not right

If you notice any of the following on opening:

An unusual or unpleasant smell
Packaging that has been damaged or compromised
Product that appears unfit for consumption

Please contact us as soon as possible, ideally on the day of delivery. Including your order number and a photo will help us assess the situation quickly.

What we will do

If a genuine quality issue is identified, we will work with you to make it right. Depending on the situation, this may include:

A replacement
A refund
Store credit

In some cases, we may ask that the product is not consumed and is safely discarded for food safety reasons.

Customer responsibility

Once an order has been delivered, responsibility for correct handling and storage sits with the customer. This includes following delivery instructions and storing products appropriately after arrival.

A quick note on delivery conditions

While we pack every order carefully and dispatch with quality in mind, delivery timing is handled by our courier once parcels leave our care. Please refer to our Shipping page for more information about delivery timeframes and handling tips.

Further information

For full details, please also see:

If you have any questions, you can always reach us at [email protected].

Good food should arrive with confidence.

If it does not, we are here to help.

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