At S for Sausage, we take pride in the quality of our products and the care taken in preparing and dispatching every order.
Because we sell frozen, perishable food, refunds and replacements are handled with food safety and fairness in mind.
This policy explains how we manage issues if something is not right.
If you experience a genuine quality issue with your order, we want to help.
Where appropriate, we will offer a replacement, a refund or store credit, depending on the situation.Please contact us as soon as possible, ideally on the day of delivery or when the product is first opened. If you notice any of the following when opening the product:
A product that appears unfit for consumption
We are unable to offer refunds or replacements in the following situations:
Once we receive your message, we will review the details and let you know the outcome.
Depending on the circumstances, we may:
Provide store credit
Orders may be cancelled or changed before dispatch.
If you need to make a change, please contact us as soon as possible. Once an order has been dispatched, we are unable to cancel or modify it.While we pack every order carefully and dispatch with quality in mind, delivery timing is managed by our courier once parcels leave our care.
Please refer to our Shipping page for information about delivery timeframes and handling recommendations.If you have a concern about your order, please contact us at:
We aim to respond as quickly as possible and will always approach issues fairly and reasonably.